Privacy Policy

At Dubai Desert Adventures, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book our desert safari services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a booking or reservation for our services
• Register for an account
• Sign up for our newsletter
• Contact us via our contact forms, email, or phone
• Participate in promotions, surveys, or contests
• Post comments or reviews on our website

The personal information we may collect includes:

• Full name
• Email address
• Phone number
• Billing and payment information
• Hotel or accommodation details
• Passport or ID number (for certain activities that require identification)
• Nationality
• Age or date of birth
• Special requests or requirements (including dietary restrictions or medical conditions that may affect your participation in activities)

Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and your interaction with our website, including:

• IP address
• Browser type and version
• Operating system
• Device information
• Pages visited and time spent on those pages
• Referring website or source
• Geographic location (country or city level)

How We Use Your Information

We use the information we collect for various purposes, including to:

• Process and confirm your bookings
• Provide the services you have requested
• Communicate with you about your bookings, services, or inquiries
• Send you service-related notifications and updates
• Process payments and prevent fraudulent transactions
• Send marketing communications (with your consent)
• Improve our website and services
• Customize your experience and deliver content relevant to your interests
• Analyze usage patterns and trends
• Comply with legal obligations
• Respond to legal requests and prevent harm

Legal Basis for Processing

We process your personal information based on one or more of the following legal bases:

• Performance of a Contract: To fulfill our contractual obligations to you, including providing our services after you make a booking.
• Legitimate Interests: To pursue our legitimate business interests, such as improving our services, marketing, and preventing fraud.
• Consent: When you have given us explicit consent to process your data for a specific purpose, such as receiving marketing communications.
• Legal Obligation: To comply with legal requirements, such as maintaining business records for tax purposes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to improve your experience on our website. Cookies are small text files that are stored on your device when you visit our website.

The types of cookies we use include:

• Essential Cookies: Necessary for the website to function properly.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website.
• Functionality Cookies: Allow the website to remember choices you make and provide enhanced features.
• Targeting Cookies: Record your visit to our website, the pages you visit, and the links you follow to deliver more relevant advertisements.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect your ability to use some features of our website.

Sharing Your Information

We may share your personal information with the following categories of third parties:

• Service Providers: Companies that provide services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Business Partners: Third parties with whom we collaborate to offer certain services or promotions.
• Legal Authorities: Law enforcement, government agencies, or other third parties when required by law or to protect our rights or the safety of others.
• Corporate Transactions: In connection with a corporate transaction, such as a merger, sale of company assets, or in the unlikely event of bankruptcy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

In determining the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process your personal data
• Whether we can achieve those purposes through other means
• Legal, regulatory, and accounting requirements

Data Security

We have implemented appropriate technical and organizational measures to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. These measures include encryption, firewalls, and secure server facilities.

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to Access: You have the right to request copies of your personal information.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.

Third-Party Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

International Data Transfers

We may transfer your personal information to countries outside of your country of residence, including to countries that may not provide the same level of data protection as your country. When we transfer your personal information internationally, we take appropriate safeguards to ensure its protection.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date.

We encourage you to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Dubai Desert Adventures
Flat 29o Lindsay Avenue East
Courtney NP44 4PE
United Kingdom

Email: info@dubaidesertadventures.com
Phone: +445677027758

Last Updated: May 1, 2024